Returns & Exchanges
At Hilton's Tent City, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn apparel and gear in original packaging. If your items do not meet your expectations, follow our simple process for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items with all original tags attached and include the printed return authorization slip inside the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing